Solution & Service
Voice·Text Detection
An AI solution that analyzes voice, visitation, and text channels in real time to detect risk keywords, abnormal speech, and emotional changes in advance. Going beyond simple keyword matching, it understands the context and intent of speech to identify risks before they escalate into incidents.
Voice·Text Detection is built on an AI model that analyzes both voice and text channels simultaneously, handling everything from STT conversion to emotion and intent analysis within a single pipeline. Diverse voice and text channels — call data, visitation audio, text messages, and text logs — can be integrated into a unified control environment.
How It Works
Voice·Text Detection analyzes data collected from diverse voice and text input channels through a unified pipeline. By performing STT (speech-to-text), keyword extraction, and emotion/intent analysis at once, it enables context-based risk recognition rather than simple word matching.
Tailored Services for Your Business Environment
Powered by voice- and text-AI analysis, we deliver anomaly-detection solutions optimized for a wide range of environments.
Multi-channel Voice·Text Integration
- Analyzes calls, visitation, intercom, and text on a single solution
- Removes the operational burden of separate per-channel solutions
Domain-specific Keyword Dictionary
- Custom dictionaries built for correctional, medical, and industrial domains
- Flexible keyword-policy operation per customer environment
Context-based Anomaly Recognition
- Integrated analysis of speech metadata, emotion, and intent
- Detects even disguised expressions and evasive speech
Real-time Control Integration
- Instantly relays detected risk signals to the field and control room
- API integration with existing control systems
ONE4U's Voice·Text Detection is a next-generation anomaly-detection solution that unifies risk signals scattered across both voice and text channels within a single AI analysis structure. As an integrated solution applicable to any site where voice and text data arise — call centers, visitation rooms, customer-response channels, and text-monitoring environments — it provides the ability to recognize and respond to risks before they escalate into incidents.